Digital Support Apprentice

Employer description:

Established in 1953, the Ogilvie Group started life as a construction company in Stirling, Scotland. An on-going diversification strategy has seen the company successfully branch out into areas including vehicle contract hire, daily rental, IT, communications, geomatics and house building.

Overview:

The main purpose of the role of the Digital Support Apprentice is to spend time in all of our departments developing the key skills, systems and applications knowledge, internal and external communications and behaviours required for a future role within those departments through on the job training and tutorship from current personnel. 

Responsibilities: 

• Support with digital support tasks with a view to identifying and enhancing cross-over communications between departments. This will involve updating and reporting on Maximizer CRM system and referring to KEY2 and Leaselink to provide updates for customers externally.
• Reviewing and completing daily scheduled reports via Microsoft Excel. This data then needs to be updated on our CRM System, Maximizer.
• Utilize Leaselink to process short term lease hires from start to finish. This will involve passing information regarding vehicle specifications, dates and locations to the relevant teams within Ogilvie to allow them to action.
• Become a Maximizer superuser for the business, support the usage for new colleagues.
• Confirm and update vehicle data within KEY2, our fleet management database.
• Assisting in the appropriate timescales for the flow of information between departments. This requires you to utilize LeaseLink, our lease management system, to coordinate timescales/timelines.
• Ensuring our customers receive accurate, timely and relevant information via Microsoft Outlook.
• Developing knowledge of systems and applications with a view to future proofing our journey into the A.I. arena.

Desirable skills:

• Good communication skills, speaking to numerous colleagues on a daily basis.
• Good telephone manner.
• Good computer skills.
• Enthusiasm to learn.
• Able to work well individually and as part of a team.
• Able to work in a fast-paced environment with a variety of tasks.
• Excellent organisational skills.

Salary: £18,000 - £20,000 per annum.              

Working hours: 37.5 hours per week.

Benefits:

• Free on-site parking
• Open plan office.
• Corporate events.
• Company incentives.
• Customer site days (allowance to test new vehicles on site).
• Proof of apprenticeship progression into leadership roles.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!