Digital Office Support Apprentice

Who you’ll be working for:
We have a fantastic opportunity to join McQuilkin & Co, a laboratory equipment supplier based in East Kilbride. Alongside lab equipment, they’ve been supplying a tailored service, since 1910. You will be working for a business which has people at the heart of everything they do. Over 100 years since they began in Glasgow, today the client serve the likes of Life Science, Healthcare, Pharmaceutical Production.

Along with their sister company they have had a number of successful apprentices with QA over recent years. They hold a proud history of developing young talent and seeing them succeed for the rest of their professional career.

Overview:
You will work within the business helping to provide great service through a number of different channels of communication. Overtime you will build strong relationships with colleagues and customers and naturally gain more responsibility, looking after finance and arranging all training for the wider business.

Whilst gaining impeccable on the job learning you will also be working towards your Digital Applications Support SCQF Level 6 with QA.

Responsibilities:

• Become the first point of contact for the business when it comes to operating the CRM tool for tickets. Managing the ticket and follow the processes from start to finish.
• You will become a super user of our main client relationship management tool – Business Central. You will be responsible for logging customer queries and updating their records on here.
• You will use the tool in order to store notes and data to extract information collaboratively with the wider team.
• Become an expert user of ERM accounting system. Assist with finance queries, reports and pay checks for stakeholders.
• Running reports and manipulating data using Business Central to understand buyer habits and purchasing trends.
• Work collaboratively with all parts of the business and arrange the booking of staff training.
• Using Teams to arrange meetings and work around calendars.
• Communicate electronically with customers using Outlook.
• Using all applications under Office 365.

What skills and qualities should you have?

• Dependable.
• Enthusiasm to learn and develop.
• Team player.
• Eager to contribute and take initiative.
• Positive attitude to work and willingness to learn.
• Confident with numbers.

Salary:

£17,000 per annum.

Working hours:

37 hours per week, Monday to Thursday 8:30am - 5pm, Friday 8:30am - 4:30pm.

Benefits:

• Flexible with staff.
• Open culture.
• Fun nights out.
• Long term career.
• 6-month development plans.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!