Begin your IT career as an IT Support Apprentice at Sapphire! You will learn hands-on end-user support, Microsoft 365, security-focused training, and could lead to a permanent role
For over 20 years, Sapphire has delivered industry-leading IT security solutions to public and private sector clients across the UK and Ireland.
About the role:
We are looking for a motivated IT Support Apprentice to support the delivery of IT services across the organisation. This role offers hands-on experience in end-user support, Microsoft 365, and IT service management within a structured, security-focused environment.
Responsibilities:
- Provide first-line support to end users, resolving day-to-day technical issues
- Deliver support across Microsoft 365 tools and services
- Work within an ITIL-aligned ITSM system to manage incidents and service requests
- Support user lifecycle processes (onboarding, movers, leavers)
- Maintain and manage IT assets, including device builds and tracking
- Ensure accurate documentation and ticket updates within ITSM tools
What we’re looking for:
- SC (Security Check) clearance
- Strong interest in IT and problem-solving
- Commitment to following best-practice security workflows and procedures
- This is an excellent opportunity to gain practical experience in a professional, security-conscious IT environment
Working hours: 35 hours per week, Monday to Friday, 9am - 5pm
Perks & benefits:
- Private medical insurance
- Option to extend cover to a spouse/partner
- Optional dental cover available
- Death in Service benefit (4x salary)
- Access to a supportive, collaborative working environment with strong team culture
- Comprehensive training programme and ongoing development opportunities to build your skills and career
Future prospects:
Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.
