IT Support Apprentice

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Employer description:

Beatsons Building Supplies is a large, independent Scottish builders' merchant founded in 1966, known for serving trade and DIY customers with a wide range of construction, landscaping, plumbing, and decorating materials from its branches in Central Scotland and online.

Overview:

We are looking to bring on at IT Support Apprentice who will provide first-line technical support to staff, assist with system maintenance, and learn core IT skills through on-the-job experience. This role is ideal for someone passionate about technology and eager to start a career in IT.

Responsibilities:

• Respond to helpdesk queries and resolve basic IT issues (hardware, software, network).
• Set up and configure desktops, laptops, and mobile devices.
• Install and update software applications.
• Assist with user account management and password resets.
• Support IT projects such as system upgrades and deployments.
• Maintain accurate documentation of support requests and solutions.
• Follow company IT policies and security procedures.
• Complete all apprenticeship training modules and assessments.

Desirable skills:

• Basic understanding of computers, operating systems, and networks.
• Strong problem-solving skills and attention to detail.
• Good communication and customer service skills.
• Ability to work as part of a team and follow instructions.
• Enthusiastic and willing to learn new technologies.
• Must have a drivers licence. 

Salary: £20,000 per annum.

Working hours: 35 hours a week, 9am-5pm, Monday-Friday.

Benefits:

• Pension after a month.
• 29 days pro rata holiday per year.
• Long term holiday incentive programme.
• On-site parking.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy, please apply below as soon as possible.