Start your Digital Support Apprentice journey at Moffat Medical Practice — join a friendly team and develop your digital skills in a supportive NHS environment.
Moffat Medical Practice is seeking a warm, approachable, and highly organised apprentice to join our friendly and supportive team in Moffat.
As the first point of contact for patients, you will provide a welcoming, professional, and efficient service both at the reception desk and through telephone and email communications. The role involves managing appointments, directing patients to appropriate services, and ensuring a positive patient experience throughout their interaction with the practice.
You will also be responsible for maintaining accurate patient records, processing prescriptions and referrals, managing clinical correspondence, and supporting the day-to-day administrative operations of the practice using a range of healthcare and digital systems.
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering outstanding patient care while working as part of a collaborative team.
Responsibilities:
- Act as the first point of contact for patients and healthcare professionals via telephone, email, and face-to-face interactions
- Develop expertise in Vision, the clinical system used to manage patient records, appointments, prescriptions, medical histories, and clinical workflows
- Support the accurate recording and maintenance of patient information
- Process and manage inbound clinical correspondence using DOCMAN
- Collaborate effectively with colleagues using Microsoft Teams and other digital communication tools
- Assist with clinical administration tasks, including referrals through the Electronic Referral System (ERS)
- Support workflow management
You will bring these skills:
- Friendly, professional, and approachable manner
- Excellent communication and interpersonal skills
- Strong organisational skills with a high level of attention to detail
- Ability to prioritise workload and multitask effectively in a busy environment
- Positive team player with a collaborative approach
- Resilient and adaptable, with the ability to remain calm under pressure
- Commitment to providing exceptional patient care and customer service
- Good IT skills and confidence using digital systems
Working hours: 30 hours per week
Benefits:
- 7 weeks' annual leave (pro rata) plus 10 statutory holidays
- Flexible working arrangements to support a healthy work-life balance
- Friendly and supportive team environment
- Opportunity to develop valuable healthcare administration and digital skills within a modern GP practice
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
