Digital Support Apprentice

Speedy Freight Glasgow is seeking a motivated and enthusiastic apprentice to join our dynamic team. This role is ideal for someone keen to start their career within a fast‑paced, supportive environment while working towards a recognised qualification.

As an apprentice, you will support daily operations, deliver excellent customer service, and develop expertise across our systems and processes.

Responsibilities:

• First point of contact to provide logistics support and after sales service to customers via phone and email, updating the CRM database with all interactions.
• Input data into in house IT systems, including the CRM database and HubSpot, ensuring all information is accurate and up to date.
• Liaise with the driver network by phone and email to prioritise consignments and record all updates in the Traffic Management System (TMS). You will become a systems expert on TMS.
• Maintain and organise office online filing and information systems across the intranet and SharePoint.
• Manage and monitor company email inboxes, including individual mailboxes, ensuring timely responses and task allocation.
• Carry out additional ad hoc tasks as required to support daily operations.

Desirable skills:

• Confident with strong communication skills both verbally and written.
• Comfortable with numbers.
• Good customer service skills.
• Willingness to learn.
• Driving licence and own vehicle (essential).

Salary: £16,000 per annum.

Working hours: 35 hours per week, Monday to Friday, 9am – 5pm with 1 hour break for lunch.

Benefits:

•  Ability to learn and grow within a supportive environment.
• Opportunity to gain a formal qualification.
• No weekend work!

Future prospects:

Upon successful completion of MA, there will be opportunity to grow and develop within the organisation.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.